Shipping & Returns

Last Updated: September 2026

1. Shipping Zones and Costs

1.1. We provide 100% free tracked shipping throughout the European Union (EU) for all adoption packages and standard store items. The price displayed on our website is completely all-inclusive.

1.2. Our standard international shipping network outside the EU currently serves the United Kingdom, Switzerland, the United States, and Canada, with shipping rates calculated automatically during checkout. For any other destination country, international shipping is not guaranteed: customers must contact info@adoptyourolive.com prior to purchase so our team can verify customs compliance, food import regulations, and provide a tailored quotation.

1.3. Pre-orders for New Harvest (January Dispatch): For pre-orders placed for the upcoming harvest, orders include tracked shipping to the country selected and paid for at checkout (EU, UK, Switzerland, USA, or Canada). Physical packages will be dispatched directly in January to the address provided during checkout, with an address confirmation reminder sent prior to departure.

2. Processing and Delivery Times

Processing Time

Because each adoption package requires artisanal preparation (handwritten certificates, custom bottle labels, and dedicated packaging), physical orders with immediate shipping are prepared and dispatched within 5 business days of purchase. Pre-orders for the new harvest are handcrafted and scheduled for dispatch in January.

Estimated Delivery Times (Physical Goods)

Once dispatched from our estate with our tracked courier network, estimated transit times are:

• Italy: 3–5 business days.
• European Union (EU): 3–7 business days.
• Non-EU Countries: 5–12 business days (standard express transit, subject to customs clearance procedures).

Please note: Transit times are estimates provided by shipping carriers. Deliveries outside the EU may experience delays due to customs inspections and border authorities, which remain beyond our operational control.

3. Right of Withdrawal (Returns)

Pursuant to Art. 52 and Art. 59 of the Italian Consumer Code and EU Directive 2011/83/EU, our return and refund policy is structured according to the nature of the service or product purchased:

3.1. Pre-orders & Digital Reservation Certificates

Pursuant to Art. 52 of the Italian Consumer Code, if you place a Pre-order for New Harvest (January Dispatch), you are legally entitled to withdraw from the contract within 14 days from the date of purchase without stating any reason, provided the physical package has not yet entered the bottling and dispatch workflow.

3.2. Personalized Physical Goods (Immediate Shipping & Redeemed Kits)

Pursuant to Art. 59, letter c) of the Italian Consumer Code, the right of withdrawal is strictly EXCLUDED for goods made to the consumer’s specifications or clearly personalized. Because our physical adoption kits include handwritten Adoption Certificates and bottle labels inscribed specifically with the name chosen by the customer, they constitute bespoke, customized goods and are strictly non-refundable once produced and dispatched.

3.3. Standard Products (La Bottega)

For standard, non-personalized pantry items purchased from La Bottega, you have the right to withdraw from the purchase within 14 days from the day you (or a designated third party) acquire physical possession of the goods. Return shipping costs are the responsibility of the customer.

Hygiene & Health Protection Exception: Pursuant to Art. 59, letter e) of the Italian Consumer Code, the right of withdrawal is excluded for sealed food and beverage goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. To qualify for a return, all food items must remain completely unopened, in their original condition, and with all protective manufacturer seals fully intact.

3.4. How to Request a Return or Refund

To exercise your right of withdrawal for an unredeemed Digital Reservation Certificate or eligible unopened Bottega products, you must notify us by sending an email to info@adoptyourolive.com stating your decision. For eligible physical goods, once the return is authorized, items must be dispatched back to our facility without undue delay and no later than 14 days from your withdrawal notice. Refunds will be processed using the original payment method (Stripe) within 14 days of approving the cancellation (for digital certificates) or receiving the returned, intact goods (for physical items).

4. Damaged or Defective Products

4.1. Products Damaged in Transit

We use certified protective packaging, but if you receive a parcel that is visibly damaged during transport (e.g., broken glass), please contact us within 48 hours of delivery at info@adoptyourolive.com, attaching:

• Order details.
• A clear description of the problem.
• Photos of the damage to the product and packaging.

If the damage is confirmed, we will provide a free replacement immediately.

4.2. Product Conformity Defects

For any product conformity defect not related to transport damage (e.g., oil quality issues), the terms of the Legal Guarantee of Conformity described in our Terms and Conditions apply, which allow for reporting the defect within 2 months of discovery.

5. Contact

For questions about shipping or returns:

Adopt Your Olive di Michele Ezio de Sinno
Registered Office / Return Address: Via Morgagni, 84 - 71016 San Severo (FG), Italy
VAT no: 04563000712
Email: info@adoptyourolive.com