Privacy Policy
Last Updated: September 2026
This Privacy Policy describes how Adopt Your Olive (hereinafter “we”, “us”, or “our”) collects, uses, protects, and shares your personal data when you visit or make a purchase from adoptyourolive.com. We operate in compliance with the EU General Data Protection Regulation (GDPR), the UK GDPR, and the Swiss Federal Act on Data Protection (FADP).
1. Data Controller
The Data Controller responsible for your personal information is:
Adopt Your Olive di Michele Ezio de Sinno
Via Morgagni, 84 - 71016 San Severo (FG), Italy
VAT ID: 04563000712
Email: info@adoptyourolive.com
2. Types of Data Collected
We collect different categories of data to provide our services:
A. Data provided voluntarily by you
- Purchase, Adoption & Claim Forms: First name, last name, billing email, shipping address, recipient contact details (such as recipient delivery email and phone for courier notifications during Claim/Redemption), and personalization data (names inscribed on certificates and bottle labels, plus optional gift notes).
- Contact Form: Name, email address, and the content of your inquiry.
- Newsletter & Marketing Updates: Email address (collected only with your explicit consent).
B. Transaction Data
We do not collect or store your full credit card details. Transactions are securely processed by our payment provider (Stripe), which only shares with us the payment status and billing details necessary for invoicing.
C. Automated Data (Usage & Cookies)
- Technical Data: IP address (anonymized), browser type, operating system, and interaction data.
- Cookies: As described in our Cookie Policy.
3. Purpose and Legal Basis
We process your data for the following purposes:
| Purpose | Legal Basis (Why we do it) |
|---|---|
| Order Fulfillment & Redemption: Processing payments, creating custom artisanal products, fulfilling La Bottega requests, and coordinating shipment delivery. | Performance of Contract (Necessary to fulfill the service and delivery). |
| Customer Support: Replying to your inquiries sent via email, WhatsApp, or website contact form. | Pre-contractual measures / Legitimate Interest. |
| Service Updates: Sending photos of your tree, grove updates, and delivery tracking. | Performance of Contract (Part of the adoption experience). |
| Newsletter & Updates: Sending offers, stories, and seasonal recipes via email (directly or via Resend). | Explicit Consent (You opted in). |
| Advertising (Pixels): Measuring advertising campaign success and showing relevant ads (Meta/TikTok/Google Ads). | Explicit Consent (via Cookie Banner). |
| Legal Compliance: Accounting, invoicing, and tax records. | Legal Obligation. |
4. Data Sharing (Processors & Third Parties)
We do not sell your data. We share it only with essential service providers and partners:
- Stripe: Payment processing and fraud prevention.
- Netlify: Website hosting and secure form submission handling.
- Email Communications: Delivery of transactional emails, reservation certificates, and updates managed directly or through secure delivery providers (Resend).
- Internal Management Systems: We use secure cloud storage (Google Workspace) to organize orders and manage the production of personalized labels.
- Logistics Partners: Couriers (e.g., UPS, Poste Italiane) for delivery.
- Analytics & Ads: Google (Analytics and Google Ads), Meta, and TikTok (Pixels), only if you have consented.
- Session Recording and Analytics via Microsoft Clarity: We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
5. International Transfers
Some providers (e.g., Stripe, Netlify, Resend, Google) operate infrastructure in the USA. We ensure data transfers comply with GDPR via the EU-US Data Privacy Framework or Standard Contractual Clauses (SCC).
6. Data Retention
We retain your data only as long as necessary:
- Order & Billing Data: 10 years (Required by Italian tax law).
- Marketing Data: Until you unsubscribe/withdraw consent.
- Contact/Quote Requests: 24 months from the last interaction.
7. Security Measures
We adopt appropriate technical and organizational security measures to protect your data, including:
- Use of the HTTPS protocol for encrypted browsing.
- Encryption of data in transit and at rest where applicable.
- Restrictive access policies (only authorized personnel can access order data).
- Data protection agreements (DPA) with all our third-party providers.
8. Your Rights
Under applicable law (GDPR), you have the right to:
- Access your personal data held by us.
- Rectify inaccurate or incomplete data.
- Erase your data ("Right to be forgotten"), subject to legal retention obligations.
- Restrict the processing of your data in certain circumstances.
- Object to processing based on legitimate interest or direct marketing.
- Data Portability: Request a copy of the data you provided to us.
- Withdraw Consent at any time (e.g., for newsletters or cookies), without affecting the lawfulness of processing before the withdrawal.
You can exercise your rights by writing to info@adoptyourolive.com. If you believe your rights have been violated, you have the right to lodge a complaint with the competent supervisory authority (in Italy: Garante per la Protezione dei Dati Personali).
9. Cookie Policy
For detailed information on the use of cookies and how to manage your preferences, please visit our Cookie Policy.
10. Changes to this Policy
We reserve the right to update this Privacy Policy. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly.
11. Contact Us
For any questions regarding this policy or your privacy, please contact the Data Controller:
Adopt Your Olive di Michele Ezio de Sinno
Registered Office: Via Morgagni, 84 - 71016 San Severo (FG), Italy
VAT ID: 04563000712
Email: info@adoptyourolive.com